Cash on Delivery (CoD) is still king in Egypt’s e-commerce world. For many shoppers, it’s a matter of trust—pay only when the product arrives. But for store owners, it often turns into a nightmare of fake orders, wasted shipping costs, and clogged inventory. The solution? OTP (One-Time Password) verification.

Let’s break down why your Shopify store needs it now.

The Hidden Cost of Fake CoD Orders

When a customer places a fake or impulsive order, the damage goes beyond the inconvenience:

• You pay for shipping.
• Your inventory is held up.
• Your conversion data becomes unreliable.
• You frustrate your logistics team.

In Egypt, some merchants report up to 30% of their CoD orders being canceled or returned without delivery. That’s not just annoying—it’s expensive.

What Is OTP Verification and How Does It Work?

OTP stands for One-Time Password. Here’s what it looks like in action:

1. A customer places a CoD order on your Shopify store.
2. They receive a code via SMS.
3. They must enter the code to confirm the order.

If they don’t enter the code, the order remains unconfirmed. You don’t ship, you don’t waste time, and you protect your margins.

🇪🇬 Why OTP Works So Well in Egypt

Egypt has high mobile penetration and strong SMS delivery rates. Most consumers check their phones instantly. Here’s why OTP is a perfect fit:

• Email confirmation? Often ignored.
• Phone calls? Too time-consuming and unreliable.
• SMS OTP? Fast, cheap, and highly effective.

Plus, it adds a layer of professionalism and trust to your brand—reassuring customers that their order is being handled securely.

💰 The Business Benefits of OTP Confirmation

Using OTP isn’t just about security—it directly improves your bottom line.

• ✅ Lower CoD return rates
• ✅ Fewer fake orders clogging your system
• ✅ Better forecasting with clean data
• ✅ Happier shipping partners
• ✅ Stronger intent to purchase

If you run ads or influencer campaigns, OTP ensures you’re converting real buyers, not bots or bored browsers.

Case Study: A Local Merchant Cut CoD Losses by 35%

One of our clients, an Egyptian Shopify merchant selling electronics, implemented our OTP solution. Within the first month:

• CoD cancellations dropped from 28% to 9%.
• Return shipping costs were cut nearly in half.
• Their team gained back hours each week from manual phone confirmations.

All this with a simple, automated SMS step.

How to Add OTP to Your Shopify Store

At XTND, we’ve developed a lightweight, Egypt-focused OTP confirmation app for Shopify. It integrates directly with your store, and uses Cequnce SMS for fast, reliable code delivery.

No code required. No hassle. Just:

1. Install the app from the Shopify App Store.

And you’re good to go.

🛡️ Summary

CoD is here to stay but fraud doesn’t have to be.

By adding OTP verification, you:

• Protect your revenue
• Build trust
• Streamline operations

In Egypt’s fast-growing e-commerce market, that’s a serious competitive edge.